Frequently Asked Questions

Below are some answers to frequently asked questions for BestPranksByMail.com.

 

General Question
Is this site for real?
Where can I ship a prank by mail?
Is your service completely anonymous?
Can the prank be traced back to me, what about the return address?
What does the standard note say?
Can I personalize the note?
What can I write in the note?

 

Shipping Questions
How do I know when my prank has been shipped?
How long does it take for you to ship my prank once it’s ordered?
When will my order arrive?
Will you deliver to a post office box?
Do you ship internationally?
How can I track my order?

 

Trouble Shooting
My order has not arrived, what can I do?
I made a mistake on the address I provided you or the address is wrong.
I changed my mind, can I cancel my order?

 

Contact
If you cannot find an answer to your question here, the best way to contact us is through email. You can email us at LittleHelp@bestpranksbymail.com or use our Contact Page.

General Questions

Is this site for real?
Yes, it is 100% legit and very real. We didn’t spend all this time and money buying all this inventory and creating a website for it not to be.

 

Where can I ship a prank by mail?
Anywhere in the United States, we hope to have international shipping available early 2017.

 

Is your service completely anonymous?
Yes, our products are intended as being a fun gag gift or prank between friends and not an object to project or deliver hate to an individual or organization. If you believe the recipient will not find the humor in your gift, we ask you not to order.

We will ship your prank from an anonymous address, P.O.Box, or ship your item without a return address, so the recipient will never know who sent it unless you decide to tell them. Buyer information is no where to be found on the envelope, parcel, or package unless you include to chose your information in your personalized custom note.

If we’re contacted by the recipient requesting the information on the person who shipped the prank to them. We will first attempt to contact the buyer and see if there is a simple solution or remedy to what may have been a simple misunderstanding. If by chance we research and determine the buyer has breached or broken our terms of service, we may disclose the sender information to the receiver or to authorized officials. Otherwise your secret is safe with us.

 

Can the prank be traced back to me, what about the return address?
There is nothing included on the packaging to connect the sender with the prank. If we include a return address, it’s from our anonymous P.O. Box.

 

What does the standard glitter bomb note say?

I just wanted to congratulate you on being the recipient of this glitter bomb! You must be a real stand-up model citizen for someone to take the time to come to my website, give me your address and pay me actual money to put this nasty sticky glitter in an envelope and ship it to you!

Maybe you should rethink how you’re living your life and the way you treat people or maybe you should just be a little nicer and quit being such a pain in the butt. If you don’t change your ways, I have a ton of glitter and will be more than happy to send you more!

You may think being sent a glitter bomb is no big deal. However, you might as well make friends with it because you’ll be on a first name basis for a while. It’s going to be part of your life for the next few days, weeks, and months. You’re going to be finding this crap in your house, on your clothes and just about everywhere for a while.

If you’re reading this at work, you best get this crap cleaned up right now before your boss and everyone starts wondering why the hell you’re spreading glitter all over the place. Look up right now, who sent this too you?

At this point there’s no reason to get upset, you’ll just look like an idiot and the damage is already done. Our motto is, “Don’t get mad, get even.” Just turn around and send them a glitter filled envelope right back to them.

Not sure who sent it? PRANK EVERYONE!!

 

Can I personalize the note?
Yes, on a few of the pranks you’re able to include a short personalized note up to 200 characters.

 

What can I write in the note?
You can write anything you want. You are not allowed to write profanity, mean comments, racial slurs, or anything we consider to be inappropriate or hate related. If we feel something written is not portrayed in a pranking, good humor manner. We reserve the right to censor or replace the note you’ve written with one of our standard notes to make up for the additional cost you’ve incurred. We will have the final word if we will send the personal note you have written and will be unable to refund your money. Remember the golden rule, “If you would not like to receive the note you have written the recipient, don’t send it.”

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Shipping Questions

How do I know when my prank has been shipped?
Once your prank is shipped we will send you a confirmation email to the email address you provided during the order process.

 

How long does it take to ship my prank once it’s been ordered?
Our goal is to have your order processed and shipped by the next business day (Mon-Fri). It may take up to 2 to 3 business days depending on how swamped we are with orders. However, even when swamped, we normally get orders out within 2 business days.

 

When will my order arrive?
Any prank shipped to an address within the continental United States that includes our free tracking option normally takes 3 business days to be delivered to the recipient. Delivery of other products has been averaging anywhere between 3 to 7 days.

Domestic (United States Address):
Standard: (USPS First Class Mail) 4-8 Days
Priority: (USPS Priority Mail) 2-4 Days
Express: (USPS Express Mail) 1-2 Days

International (Non-United States Address) ***Not Currently Available***
Standard: (USPS First Class Mail International) 14-30 Days
Priority: (USPS Priority Mail) 6-16 Days

 

Will you deliver to a P.O. Box?
Yes we will.

 

Do you ship internationally?
Unfortunately we do not have international shipping set up yet, we hope to have it available early 2017.

 

How can I track my order?
Pranks are processed and shipped out to recipients within 1-2 business days. Once shipped, you will receive a confirmation email. If you selected a shipping method that includes a tracking number, we will include the tracking number in our confirmation email. Free shipping does not include free tracking. We will send you a confirmation email when your order has been processed and shipped.

Glitter Bombs & Confetti Bombs currently have free shipping and FREE TRACKING included. Once your order is processed and shipped, we will send you a confirmation email with a USPS tracking number included.

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Trouble Shooting

My order has not arrived, what can I do?
Please take a look at our delivery chart here to see how long it should take before you order will arrive. Also keep in mind the USPS might be having a bad day or week depending on what time of the year it is (give them a couple extra days). If there is still no progress and you think it may truly be lost in the mail, please contact us.

 


I made a mistake on the address I provided you or the address is wrong.
If you entered the incorrect information during checkout and need to update the name, address or any other information. Send an email to LittleHelp@bestpranksbymail.com, include as much information as possible such as:

Name and Address of recipient
Your Order ID
Payment Transaction ID

Let us know exactly what needs to be changed. As long as the order has not been shipped out yet we will update the order.

 

I changed my mind, can I cancel my order?

To cancel an order, send an email to LittleHelp@bestpranksbymail.com, include as much information as possible such as:

Name and Address of recipient
Your Order ID
Payment Transaction ID

If the item has not been shipped, we will offer a 50% refund. If the item has been shipped, unfortunately due to the nature of the product, we are unable to provide any kind of refund or credit.

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