Frequently Asked Questions

Below are some answers to frequently asked questions for BestPranksByMail.com.

General Questions
Is this site for real?
Where can I ship a prank by mail?
Is your service completely anonymous?
Can the prank be traced back to me?
What does the standard note say?
Can I personalize the note?
What can I write in the note?
Should I send a prank to someone who has filed a restraining order against me?

Shipping Questions
How do I know when my prank has been shipped?
How long does it take for you to ship my prank once it’s ordered?
When will my order arrive?
Will you deliver to a post office box?
Do you ship internationally?
How can I track my order?

Trouble Shooting
My order has yet to arrive; what can I do?
I made a mistake with the address I provided, or the address is wrong.
I changed my mind; how do I cancel my order?

Contact
If you need help finding an answer to your question, please don’t hesitate to go through our Contact Page.

General Questions

Is this site for real?
Yes, we are 100% legit and very real. We didn’t spend all this time and money buying all this inventory and creating a website for it not to be.

Where can I ship a prank by mail?
Anywhere in the United States. We want to offer international shipping by early 2026.

Is your service completely anonymous?
Our service is intended solely for lighthearted, good-natured fun among friends and family. Any attempt to use our service for harassment, abuse, or targeting of third parties is strictly prohibited and violates our Terms of Service. Best Pranks By Mail reserves the right to cancel and refund any order, at our sole discretion, if we believe it may be used inappropriately.

We will ship your prank from an anonymous address, P.O. Box, or ship your item without a return address, so the recipient will only know who sent it if you tell them. Buyer information is nowhere to be found on the envelope, parcel, or package. If you want them to know who sent it, add it to your personalized custom note.

Can the prank be traced back to me?
Nothing is included on the packaging to connect the sender with the prank. If we include a return address, it’s from our anonymous P.O. Box.

What does the standard glitter bomb note say?

Congratulations! In your hands, you’re holding the result of someone’s valuable time and energy spent to make your day just a little bit worse. Feel proud! Someone actually paid my company to send this letter of awesomeness to you.

They even paid extra to add this personal note:

Personal Note Goes Here

You might not think this is a big deal—“It’s just a bit of glitter, after all,” you say—but let us correct you. This is not just a bit of glitter but a lot of glitter. Make friends with it now because this glitter will be your constant companion for the next few days, weeks, and months.

You will find it on your skin, hair, and even in the most delicate places. Wherever you go, you will leave a trail of glitter in your wake. You have just been anointed the King Midas of Glitter and will soon begin turning your dearest friends and most prized possessions into living monuments of glitter.

If you’re wondering what to do now, we have a suggestion or two. First, you might want to try vacuuming up any excess glitter you can. Don’t get us wrong, this won’t help at all, but it’s always fun to imagine your feeble attempts to rid yourself of your well-deserved craft herpes—so why not humor us?

Remember the adage: Don’t get mad; get even. Shipping a magnificent envelope of glitter right back to the adversary should do the trick. It might not be original, but it will be effective. Not sure which enemy sent it?

Send glitter to them all. Good luck!

Can I personalize the note?
Yes, you can include a short personalized note of up to 200 characters on a few pranks.

What can I write in the note?
You can write anything you want. You are not allowed to write profanity, mean comments, racial slurs, or anything we consider inappropriate or hate-related. If we feel something written is not portrayed in a pranking, reasonable manner. We reserve the right to censor or replace your registered note with one of our standard notes to compensate for the additional cost incurred. We have the final word on whether we will send the personal message you have written, and we will be unable to refund your money.

Remember the golden rule, “If you would not like to receive the note you have written the recipient, don’t send it.”

Should I prank someone who has filed a restraining order against me?
Really? If you have to ask this question, you already know the answer. If you are subject to a restraining order or any other legal restriction preventing contact with an individual, you may not use our services to send them a prank.

Best Pranks By Mail provides products intended solely as lighthearted gag gifts between friends and family. Using our service in any way that could violate a court order, break the law, or result in legal consequences is strictly prohibited. It violates our Terms of Service and may result in cancellation or your order and potential legal action.

Back to the golden rule, “If you think the recipient will not find humor in your gag gift, please don’t order.”

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Shipping Questions

How do I know when my prank has shipped?
When your prank has been created, you will get an email. Once your prank is shipped (usually the following business day, unless it falls on a holiday or weekend), we will send you a confirmation email to the email address you provided during the order process. This email would include a USPS tracking number if your gag gift included one.

How long does it take to ship my prank once ordered?
We aim to have your order processed and shipped by the next business day (Mon-Fri). Late Friday, evenings, and weekend orders usually go out the following Monday. Holidays that fall on Fridays or Mondays may affect the delivery time.

Depending on how swamped we are, it may take 2 to 3 business days. However, we usually get orders within two business days, even when swamped.

When will my order arrive?
Any prank shipped to an address within the continental United States that includes our free tracking option typically takes three to five business days to be delivered to the recipient. Delivery of other products has been averaging anywhere between 3 and 7 days.

We use the United States Postal Service. Once the prank is sent, we are all familiar with their service and are at their mercy regarding the delivery time.

Domestic (United States Address):
Standard: (USPS First Class Mail) 1-5 Business Days
Priority: (USPS Ground Advantagel) 2-5 Business Days
Express: (USPS Express Mail) 1-3 Business Days

International (Non-United States Address) ***Not Currently Available***
Standard: (USPS First Class Mail International) 14-30 Days
Priority: (USPS Priority Mail) 6-16 Days

Will you deliver to a P.O. Box?
Yes, we will.

Do you ship internationally?
Unfortunately, we still need to set up international shipping; we hope to have it available shortly.

How can I track my order?
Pranks are processed and shipped to recipients within 1-3 business days. Once shipped, you will receive a confirmation email. If you select a shipping method with a tracking number, it will be included in our confirmation email. Free shipping does not include free tracking on some pranks. We will send you a confirmation email when your order has been processed and shipped.

Glitter Bombs & Confetti Bombs currently have free shipping and FREE TRACKING included. Once your order is processed and shipped, we will send you a confirmation email with a USPS tracking number.

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Trouble Shooting

My order has yet to arrive.
Please have a look at our delivery chart below to see how long it should take before your order arrives. Also, remember that the USPS may have a bad day or week, depending on the time of year (allow them a couple of extra days).

If there is still no progress, please don’t hesitate to contact us if you believe your item may have been lost in the mail and you suspect a problem. We are friendly and will do whatever we can to assist you and do what it takes to make it right.

Domestic (United States Address):
Standard: (USPS First Class Mail) 1-5 Business Days
Priority: (USPS Ground Advantagel) 2-5 Business Days
Express: (USPS Express Mail) 1-3 Business Days

International (Non-United States Address) ***Not Currently Available***
Standard: (USPS First Class Mail International) 14-30 Days
Priority: (USPS Priority Mail) 6-16 Days

I made a mistake with the address I provided you, or the address is wrong.
If you entered the incorrect information during checkout and need to update the name, address, or any other information. Please get in touch with us immediately through our Contact Page; include as much information as possible, such as:

Name and Address of recipient
Your Order ID
Payment Transaction ID

Let us know what needs to be changed. Please send the correct name and address in the message to expedite the change. As long as the order has yet to be shipped, we will update the order. We ship quickly; please get in touch with us as soon as possible.

We’re sorry because of the custom nature of our items. We will not be able to update the information or provide a refund. If you want another item created, please reorder through the site.

I changed my mind; how do I cancel my order?

To cancel an order, please get in touch with us through our Contact Page; include as much information as possible, such as:

Name and Address of recipient
Your Order ID
Payment Transaction ID

If the item has already been custom-created, we offer a 50% refund due to its custom nature. If it has not, we will be able to provide you with a 100% refund.

Unfortunately, if the item has shipped, it is out of our hands, and we cannot provide a refund.

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